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Frequently Asked Questions

Frequently Asked Questions

Here, you'll find a list of answers to some of our most frequently asked questions.

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43 articles in this collection
Written by Seth Bridges and Tiffany Lin

Can I analyze Instagram Creator Accounts in Rival IQ?

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Written by Tiffany Lin
Updated over a week ago

Troubleshooting Facebook Pages Not Connected to Rival IQ

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Written by Tiffany Lin
Updated over a week ago

Frequently Asked Instagram Insights Questions

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Written by Tiffany Lin
Updated over a week ago

How to view promoted post metrics in Instagram Insights

This article will walk you through connecting your Facebook Ads Account to view paid metrics on promoted Instagram posts
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Written by Tiffany Lin
Updated over a week ago

Rival IQ Terms and Glossary

A comprehensive list of terms you'll encounter within Rival IQ.
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Written by Seth Bridges
Updated over a week ago

How should I measure social engagement?

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Written by Seth Bridges
Updated over a week ago

What is the Dashboard?

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Written by Seth Bridges
Updated over a week ago

Does Rival IQ work on my phone or tablet?

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Written by Seth Bridges
Updated over a week ago

What can I search in Discover?

This article will give you many ideas for how to use Discover to find influencers, advocates, hashtags, and more.
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Written by Seth Bridges
Updated over a week ago

How to connect Instagram Insights to Rival IQ

How to create an Instagram Business Profile and view Instagram Insights in Rival IQ
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Written by Tiffany Lin
Updated over a week ago

Why aren't my Instagram Stories showing up in Rival IQ?

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Written by Tiffany Lin
Updated over a week ago

Why aren't all my Instagram posts showing up?

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Written by Tiffany Lin
Updated over a week ago

What's a Breakout Post?

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Written by Seth Bridges
Updated over a week ago
Landscapes and Companies

What if information isn't right for one of my companies?

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Written by Seth Bridges
Updated over a week ago

Can I change the social handles connected to a company?

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Written by Seth Bridges
Updated over a week ago

How do I change the focus company?

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Written by Seth Bridges
Updated over a week ago

How do I change a company's name?

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Written by Seth Bridges
Updated over a week ago

How do I remove a company?

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Written by Seth Bridges
Updated over a week ago

How do I delete, rename, or duplicate my Landscape?

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Written by Seth Bridges
Updated over a week ago

What are Company Swaps?

Your account includes a fixed number of companies you can track. There is also limit on how many companies you can swap.
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Written by Seth Bridges
Updated over a week ago
Your Account

Why do you have data limits during the trial?

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Written by Seth Bridges
Updated over a week ago

How do I change my email?

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Written by Seth Bridges
Updated over a week ago

How do I change my password?

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Written by Seth Bridges
Updated over a week ago

How do I update the credit card on my account?

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Written by Seth Bridges
Updated over a week ago

Where can I find my receipt?

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Written by Seth Bridges
Updated over a week ago

How do I cancel my monthly subscription?

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Written by Seth Bridges
Updated over a week ago

How do I delete my account?

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Written by Tiffany Lin
Updated over a week ago
About Data

What does "Not Enough History" Mean?

This article walks through why you're seeing "Not Enough History"in a chart.
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Written by Seth Bridges
Updated over a week ago

How do I set a custom date range?

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Written by Seth Bridges
Updated over a week ago

How do you calculate landscape averages?

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Written by Seth Bridges
Updated over a week ago

What time zone do you display for posts in Rival IQ?

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Written by Seth Bridges
Updated over a week ago

Why is Instagram engagement total different in Rival IQ?

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Written by Tiffany Lin
Updated over a week ago

Where do you get your SEM data?

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Written by Seth Bridges
Updated over a week ago

How often is keyword data updated?

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Written by Seth Bridges
Updated over a week ago

How do I set my SEO results for the right country?

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Written by Seth Bridges
Updated over a week ago

How do I show and hide information in stacked bar charts?

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Written by Seth Bridges
Updated over a week ago

How Can I Publish to Buffer and Hootsuite from Rival IQ?

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Written by Seth Bridges
Updated over a week ago

Can I search for mentions in Instagram Social Posts?

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Written by Tiffany Lin
Updated over a week ago
Other

What is an Instagram Business Profile?

Details on Instagram Business Profiles including benefits and how to switch your account.
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Written by Seth Bridges
Updated over a week ago

Instagram Insights Definitions

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Written by Tiffany Lin
Updated over a week ago

How much Instagram Insights data can we see in Rival IQ?

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Written by Tiffany Lin
Updated over a week ago

Popular Topics (BETA)

What is the Popular Topics beta and frequently asked questions about it.
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Written by Tiffany Lin
Updated over a week ago

How do I invite Read-Only/Client users? (BETA)

This feature is only available to accounts in the Read-Only/Client Access Beta
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Written by Tiffany Lin
Updated over a week ago