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Frequently Asked Questions
Frequently Asked Questions
Here, you'll find a list of answers to some of our most frequently asked questions.
42 articles in this collection
Written by
Seth Bridges
General
Rival IQ Terms and Glossary
A comprehensive list of terms you'll encounter within Rival IQ.
Written by
Seth Bridges
Updated this week
Does Rival IQ work on my phone or tablet?
Written by
Seth Bridges
Updated this week
Pinterest Data Sunsetting in Rival IQ
Pinterest ended their API program that enabled 3rd-parties like Rival IQ to obtain competitive pin data.
Written by
Seth Bridges
Updated this week
Your Account
Why do you have data limits during the trial?
Written by
Seth Bridges
Updated this week
How do I change my email?
Written by
Seth Bridges
Updated this week
How do I change my password?
Written by
Seth Bridges
Updated this week
How do I update the credit card on my account?
Written by
Seth Bridges
Updated this week
Where can I find my receipt?
Written by
Seth Bridges
Updated this week
How do I cancel my monthly subscription?
Written by
Seth Bridges
Updated this week
How do I delete my profile?
Written by
Seth Bridges
Updated this week
Connecting Your Data
How to connect Instagram Insights to Rival IQ
How to create an Instagram Business Profile and view Instagram Insights in Rival IQ
Written by
Seth Bridges
Updated this week
How to connect Twitter Analytics to Rival IQ
Written by
Seth Bridges
Updated this week
Troubleshooting Facebook Pages Not Connected to Rival IQ
Written by
Seth Bridges
Updated this week
Why aren't my Twitter Analytics posts showing up in Rival IQ?
Written by
Seth Bridges
Updated over a week ago
How to view promoted post metrics in Instagram Insights
This article will walk you through connecting your Facebook Ads Account to view paid metrics on promoted Instagram posts
Written by
Seth Bridges
Updated this week
Landscapes and Companies
Can I change the social handles connected to a company?
Written by
Seth Bridges
Updated over a week ago
How do I change a company's name?
Written by
Seth Bridges
Updated over a week ago
How do I remove a company?
Written by
Seth Bridges
Updated this week
How do I change the focus company?
Written by
Seth Bridges
Updated this week
How do I delete, rename, or duplicate my Landscape?
Written by
Seth Bridges
Updated over a week ago
What time zone do you display for posts in Rival IQ?
Written by
Seth Bridges
Updated this week
How do I set a custom date range?
Written by
Seth Bridges
Updated this week
What are Company Swaps?
Your account includes a fixed number of companies you can track. There is also limit on how many companies you can swap.
Written by
Seth Bridges
Updated over a week ago
About Data
What does "Not Enough History" or "Data Not Available" Mean?
This article walks through why you're seeing "Not Enough History" or "Data Not Available" in a chart.
Written by
Seth Bridges
Updated over a week ago
How much Twitter Analytics data can we see in Rival IQ?
Written by
Seth Bridges
Updated over a week ago
How much Instagram Insights data can we see in Rival IQ?
Written by
Seth Bridges
Updated this week
Why aren't all my Instagram posts showing up?
Written by
Seth Bridges
Updated over a week ago
Why aren't my Instagram Stories showing up in Rival IQ?
Written by
Seth Bridges
Updated over a week ago
Why is Instagram engagement total different in Rival IQ?
Written by
Seth Bridges
Updated this week
Frequently Asked Instagram Insights Questions
Written by
Seth Bridges
Updated this week
What is an Instagram Business Profile?
Details on Instagram Business Profiles including benefits and how to switch your account.
Written by
Seth Bridges
Updated this week
Can I analyze Instagram Creator Accounts in Rival IQ?
Written by
Seth Bridges
Updated this week
Instagram Insights Definitions
Written by
Seth Bridges
Updated this week
Can I search for mentions in Instagram Social Posts?
Written by
Seth Bridges
Updated over a week ago
What's a Breakout Post?
Written by
Seth Bridges
Updated over a week ago
How do I show and hide information in stacked bar charts?
Written by
Seth Bridges
Updated over a week ago
Other
Popular Topics
Frequently asked questions "popular topics" in your social posts
Written by
Seth Bridges
Updated this week
Can I tag posts in private data?
Yes you can! This article shows you what you can do with private post tags.
Written by
Seth Bridges
Updated over a week ago
What can I search in Discover?
This article will give you many ideas for how to use Discover to find influencers, advocates, hashtags, and more.
Written by
Seth Bridges
Updated over a week ago
How do I invite Read-Only/Client users? (BETA)
This feature is only available to accounts in the Read-Only/Client Access Beta
Written by
Seth Bridges
Updated this week
How do you calculate Competitor Average, Landscape Average, and Post Average?
This article covers the math behind these statistics and when it's most appropriate to use each.
Written by
Seth Bridges
Updated this week
How should I measure social engagement?
Written by
Seth Bridges
Updated this week