Group 65Go to Rival IQ
All Collections
Frequently Asked Questions

Frequently Asked Questions

Here, you'll find a list of answers to some of our most frequently asked questions.

Seth Bridges avatar Tiffany Lin avatar
42 articles in this collection
Written by Seth Bridges and Tiffany Lin

Can I analyze Instagram Creator Accounts in Rival IQ?

Tiffany Lin avatar
Written by Tiffany Lin
Updated over a week ago

Troubleshooting Facebook Pages Not Connected to Rival IQ

Tiffany Lin avatar
Written by Tiffany Lin
Updated over a week ago

Frequently Asked Instagram Insights Questions

Tiffany Lin avatar
Written by Tiffany Lin
Updated over a week ago

How to view promoted post metrics in Instagram Insights

This article will walk you through connecting your Facebook Ads Account to view paid metrics on promoted Instagram posts
Tiffany Lin avatar
Written by Tiffany Lin
Updated over a week ago

Rival IQ Terms and Glossary

A comprehensive list of terms you'll encounter within Rival IQ.
Seth Bridges avatar
Written by Seth Bridges
Updated this week

How should I measure social engagement?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

What is the Dashboard?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

Does Rival IQ work on my phone or tablet?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

What can I search in Discover?

This article will give you many ideas for how to use Discover to find influencers, advocates, hashtags, and more.
Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How to connect Instagram Insights to Rival IQ

How to create an Instagram Business Profile and view Instagram Insights in Rival IQ
Tiffany Lin avatar
Written by Tiffany Lin
Updated over a week ago

Why aren't my Instagram stories showing up?

Tiffany Lin avatar
Written by Tiffany Lin
Updated over a week ago

Why aren't all my Instagram posts showing up?

Tiffany Lin avatar
Written by Tiffany Lin
Updated over a week ago
Landscapes and Companies

What if information isn't right for one of my companies?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

Can I change the social handles connected to a company?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How do I change the focus company?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How do I change a company's name?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How do I remove a company?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How do I delete, rename, or duplicate my Landscape?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

What are Company Swaps?

Your account includes a fixed number of companies you can track. There is also limit on how many companies you can swap.
Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago
Your Account

Why do you have data limits during the trial?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How do I change my email?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How do I change my password?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How do I update the credit card on my account?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

Where can I find my receipt?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How do I cancel my monthly subscription?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How do I delete my account?

Tiffany Lin avatar
Written by Tiffany Lin
Updated over a week ago
About Data

What does "Not Enough History" Mean?

This article walks through why you're seeing "Not Enough History"in a chart.
Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How do I set a custom date range?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How do you calculate landscape averages?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

What time zone do you display for posts in Rival IQ?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

Why is Instagram engagement total different in Rival IQ?

Tiffany Lin avatar
Written by Tiffany Lin
Updated over a week ago

Where do you get your SEM data?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How often is keyword data updated?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How do I set my SEO results for the right country?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How do I show and hide information in stacked bar charts?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

How Can I Publish to Buffer and Hootsuite from Rival IQ?

Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

Can I search for mentions in Instagram Social Posts?

Tiffany Lin avatar
Written by Tiffany Lin
Updated over a week ago
Other

What is an Instagram Business Profile?

Details on Instagram Business Profiles including benefits and how to switch your account.
Seth Bridges avatar
Written by Seth Bridges
Updated over a week ago

Instagram Insights Definitions

Tiffany Lin avatar
Written by Tiffany Lin
Updated over a week ago

How much Instagram Insights data can we see in Rival IQ?

Tiffany Lin avatar
Written by Tiffany Lin
Updated over a week ago

Popular Topics (BETA)

What is the Popular Topics beta and frequently asked questions about it.
Tiffany Lin avatar
Written by Tiffany Lin
Updated over a week ago

How do I invite Read-Only/Client users? (BETA)

This feature is only available to accounts in the Read-Only/Client Access Beta
Tiffany Lin avatar
Written by Tiffany Lin
Updated over a week ago