Rival IQ

Facebook's presence impressions can be from any Page content, but paid and organic presence impressions are only from posts and stories.

Why don’t my total presence impressions equal the paid and organic presence impressions?

Seth Bridges

Denna Bettini

Here, you'll find a list of answers to some of our most frequently asked questions.

Frequently Asked Questions

View the social profiles for your competitors in Custom Dashboards and monitor any changes to their bios with Alerts.

How to Analyze Social Bios?

YouTube stopped reporting Dislikes as a public metric on Dec. 13, 2021.

YouTube sunsets public view of Dislikes

A comprehensive list of terms you'll encounter within Rival IQ.

Rival IQ Terms and Glossary

Does Rival IQ work on my phone or tablet?

Pinterest ended their API program that enabled 3rd-parties like Rival IQ to obtain competitive pin data.

Pinterest Data Sunsetting in Rival IQ

General

Why do you have data limits during the trial?

Your trial access will end after 14 days, and we will not charge you anything unless you've entered your credit card.

How Do I Cancel My Trial Account?

How do I change my email?

How do I change my password?

How do I update the credit card on my account?

Where can I find my receipt?

How do I cancel my monthly subscription?

It isn't possible to pause your account, but you can certainly resubscribe later if you need to cancel your monthly plan.

Can I pause my subscription?

How do I delete my profile?

Your Account

Troubleshooting Facebook and Instagram paid metrics for boosted posts that are not displaying spend or paid impressions.

Why can't I see my promoted post metrics?

How to create an Instagram Business Profile and view Instagram Insights in Rival IQ

How to connect Instagram Insights to Rival IQ

How to connect Twitter Analytics to Rival IQ

Troubleshooting Facebook Pages Not Connected to Rival IQ

Why aren't my Twitter Analytics posts showing up in Rival IQ?

This article will walk you through connecting your Facebook Ads Account to view paid metrics on promoted Instagram posts

How to view promoted post metrics in Instagram Insights

Connecting Your Data

Can I change the social handles connected to a company?

How do I change a company's name?

How do I remove a company?

How do I add companies or change the focus company of a landscape?

How do I delete, rename, or duplicate my Landscape?

What time zone do you display for posts in Rival IQ?

How do I set a custom date range?

Your account includes a fixed number of companies you can track. There is also limit on how many companies you can swap.

What are Company Swaps?

LinkedIn data is available for private analysis only and not competitive analysis.

How can I add a LinkedIn profile to my landscape?

Landscapes and Companies

The short answer is: it depends on which Page Experience you're using.

Can I see Facebook Page Followers in Rival IQ?

Instagram Story Data Limitations

Newly available Video Views allows you to see how many views your competitors' Facebook Video posts received.

Competitive Views now available for all Facebook Videos

And, how can I (not) aggregate this data?

Where can I find reach and impression data?

This article walks through why you're seeing "Data Not Available" or “Missing Channel Data” in a chart.

What does "Not Enough History" or "Missing Channel Data" Mean?

Where is my past audience data? Why is it different in the private and public data sections of Rival IQ?

Why can't I see historical audience data?

Depending on what format of export you do, the export will contain different amounts of post content.

Post Export Limits in Rival IQ

LinkedIn is only available as private-data channel within Rival IQ. We are not able to show LinkedIn metrics for competitors.

Is LinkedIn included in a Cross-Channel view?

How much Twitter Analytics data can we see in Rival IQ?

How much Instagram Insights data can we see in Rival IQ?

Why aren't all my Instagram posts showing up?

Why aren't my Instagram Stories showing up in Rival IQ?

Why is Instagram engagement total different in Rival IQ?

Instagram Reels data is in Rival IQ. Facebook Reels are not available.

Does Rival IQ have Facebook or Instagram Reels data?

Frequently Asked Instagram Insights Questions

Details on Instagram Business Profiles including benefits and how to switch your account.

What is an Instagram Business Profile?

Instagram Insights Definitions

Can I search for mentions in Instagram Social Posts?

Where can I find Facebook Stories Data?

Facebook Groups metrics are not available in Rival IQ presently.

How can I add a Facebook Group to my landscape?

Engagement totals, engagement rates, and types of engagement in Rival IQ

What is included in engagement metrics?

What's a Breakout Post?

How do I show and hide information in stacked bar charts?

About Data

Why can't I see the thumbnail image of certain posts?

Frequently asked questions "popular topics" in your social posts

Can I tag posts in private data?

This article will give you many ideas for how to use Discover to find influencers, advocates, hashtags, and more.

What can I search in Discover?

This feature is only available to accounts in the Read-Only/Client Access Beta

How do I invite Read-Only/Client users? (BETA)

This article covers the math behind these statistics and when it's most appropriate to use each.