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Frequently Asked Questions
Here, you'll find a list of answers to some of our most frequently asked questions.
Why don’t my total presence impressions equal the paid and organic presence impressions?
Why do you have data limits during the trial?
How Do I Cancel My Trial Account?
How do I change my email?
How do I change my password?
How do I update the credit card on my account?
Where can I find my receipt?
How do I cancel my monthly subscription?
Can I pause my subscription?
How do I delete my profile?
Why can't I see my promoted post metrics?
How to connect Instagram Insights to Rival IQ
How to connect Twitter Analytics to Rival IQ
Troubleshooting Facebook Pages Not Connected to Rival IQ
Why aren't my Twitter Analytics posts showing up in Rival IQ?
How to view promoted post metrics in Instagram Insights
Can I change the social handles connected to a company?
How do I change a company's name?
How do I remove a company?
How do I add companies or change the focus company of a landscape?
How do I delete, rename, or duplicate my Landscape?
What time zone do you display for posts in Rival IQ?
How do I set a custom date range?
What are Company Swaps?
How can I add a LinkedIn profile to my landscape?
Instagram Story Data Limitations
Can I see Facebook Page Followers in Rival IQ?
Competitive Views now available for all Facebook Videos
Where can I find reach and impression data?
What does "Not Enough History" or "Missing Channel Data" Mean?
Why can't I see historical audience data?
Post Export Limits in Rival IQ
Is LinkedIn included in a Cross-Channel view?
How much Twitter Analytics data can we see in Rival IQ?
How much Instagram Insights data can we see in Rival IQ?
Why aren't all my Instagram posts showing up?
Why aren't my Instagram Stories showing up in Rival IQ?
Why is Instagram engagement total different in Rival IQ?
Does Rival IQ have Facebook or Instagram Reels data?
Frequently Asked Instagram Insights Questions
What is an Instagram Business Profile?
Instagram Insights Definitions
Can I search for mentions in Instagram Social Posts?
Where can I find Facebook Stories Data?
How can I add a Facebook Group to my landscape?
What is included in engagement metrics?
What's a Breakout Post?
How do I show and hide information in stacked bar charts?