Frequently Asked Questions

Here, you'll find a list of answers to some of our most frequently asked questions.

58 articles in this collection
Written by Seth Bridges, Jacob Wuest, and Denna Bettini

General

How to Analyze Social Bios?

View the social profiles for your competitors in Custom Dashboards and monitor any changes to their bios with Alerts.

Written by Denna Bettini
Updated over a week ago

YouTube sunsets public view of Dislikes

YouTube stopped reporting Dislikes as a public metric on Dec. 13, 2021.

Written by Denna Bettini
Updated over a week ago

Rival IQ Terms and Glossary

A comprehensive list of terms you'll encounter within Rival IQ.

Written by Seth Bridges
Updated over a week ago

Does Rival IQ work on my phone or tablet?

Written by Seth Bridges
Updated over a week ago

Pinterest Data Sunsetting in Rival IQ

Pinterest ended their API program that enabled 3rd-parties like Rival IQ to obtain competitive pin data.

Written by Seth Bridges
Updated over a week ago

Your Account

Why do you have data limits during the trial?

Written by Seth Bridges
Updated over a week ago

How Do I Cancel My Trial Account?

Your trial access will end after 14 days, and we will not charge you anything unless you've entered your credit card.

Written by Jacob Wuest
Updated over a week ago

How do I change my email?

Written by Seth Bridges
Updated over a week ago

How do I change my password?

Written by Seth Bridges
Updated over a week ago

How do I update the credit card on my account?

Written by Seth Bridges
Updated over a week ago

Where can I find my receipt?

Written by Seth Bridges
Updated over a week ago

How do I cancel my monthly subscription?

Written by Seth Bridges
Updated over a week ago

Can I pause my subscription?

It isn't possible to pause your account, but you can certainly resubscribe later if you need to cancel your monthly plan.

Written by Jacob Wuest
Updated over a week ago

How do I delete my profile?

Written by Seth Bridges
Updated over a week ago

Connecting Your Data

Why can't I see my promoted post metrics?

Troubleshooting Facebook and Instagram paid metrics for boosted posts that are not displaying spend or paid impressions.

Written by Denna Bettini
Updated over a week ago

How to connect Instagram Insights to Rival IQ

How to create an Instagram Business Profile and view Instagram Insights in Rival IQ

Written by Seth Bridges
Updated over a week ago

How to connect Twitter Analytics to Rival IQ

Written by Seth Bridges
Updated over a week ago

Troubleshooting Facebook Pages Not Connected to Rival IQ

Written by Seth Bridges
Updated over a week ago

Why aren't my Twitter Analytics posts showing up in Rival IQ?

Written by Seth Bridges
Updated over a week ago

How to view promoted post metrics in Instagram Insights

This article will walk you through connecting your Facebook Ads Account to view paid metrics on promoted Instagram posts

Written by Seth Bridges
Updated over a week ago

Landscapes and Companies

Can I change the social handles connected to a company?

Written by Seth Bridges
Updated over a week ago

How do I change a company's name?

Written by Seth Bridges
Updated over a week ago

How do I remove a company?

Written by Seth Bridges
Updated over a week ago

How do I change the focus company?

Written by Seth Bridges
Updated over a week ago

How do I delete, rename, or duplicate my Landscape?

Written by Seth Bridges
Updated over a week ago

What time zone do you display for posts in Rival IQ?

Written by Seth Bridges
Updated over a week ago

How do I set a custom date range?

Written by Seth Bridges
Updated over a week ago

What are Company Swaps?

Your account includes a fixed number of companies you can track. There is also limit on how many companies you can swap.

Written by Seth Bridges
Updated over a week ago

How can I add a LinkedIn profile to my landscape?

LinkedIn data is available for private analysis only and not competitive analysis.

Written by Jacob Wuest
Updated over a week ago

About Data

Instagram Story Data Limitations

Written by Jacob Wuest
Updated over a week ago

Competitive Views now available for all Facebook Videos

Newly available Video Views allows you to see how many views your competitors' Facebook Video posts received.

Written by Denna Bettini
Updated over a week ago

Where can I find reach and impression data?

And, how can I (not) aggregate this data?

Written by Jacob Wuest
Updated over a week ago

What does "Not Enough History" or "Missing Channel Data" Mean?

This article walks through why you're seeing "Data Not Available" or “Missing Channel Data” in a chart.

Written by Seth Bridges
Updated over a week ago

Why can't I see historical audience data?

Where is my past audience data?

Written by Jacob Wuest
Updated over a week ago

Is LinkedIn included in a Cross-Channel view?

LinkedIn is only available as private-data channel within Rival IQ.

Written by Jacob Wuest
Updated over a week ago

How much Twitter Analytics data can we see in Rival IQ?

Written by Seth Bridges
Updated over a week ago

How much Instagram Insights data can we see in Rival IQ?

Written by Seth Bridges
Updated over a week ago

Why aren't all my Instagram posts showing up?

Written by Seth Bridges
Updated over a week ago

Why aren't my Instagram Stories showing up in Rival IQ?

Written by Seth Bridges
Updated over a week ago

Why is Instagram engagement total different in Rival IQ?

Written by Seth Bridges
Updated over a week ago

Does Rival IQ have Instagram Reels data?

Instagram Reels are not presently available in Rival IQ.

Written by Jacob Wuest
Updated over a week ago

Frequently Asked Instagram Insights Questions

Written by Seth Bridges
Updated over a week ago

What is an Instagram Business Profile?

Details on Instagram Business Profiles including benefits and how to switch your account.

Written by Seth Bridges
Updated over a week ago

Can I analyze Instagram Creator Accounts in Rival IQ?

Written by Seth Bridges
Updated over a week ago

Instagram Insights Definitions

Written by Seth Bridges
Updated over a week ago

Can I search for mentions in Instagram Social Posts?

Written by Seth Bridges
Updated over a week ago

Where can I find Facebook Stories Data?

Facebook Stories in Rival IQ

Written by Jacob Wuest
Updated over a week ago

How can I add a Facebook Group to my landscape?

Facebook Groups metrics are not available in Rival IQ presently.

Written by Jacob Wuest
Updated over a week ago

What is included in engagement metrics?

Engagement totals, engagement rates, and types of engagement in Rival IQ

Written by Jacob Wuest
Updated over a week ago

What's a Breakout Post?

Written by Seth Bridges
Updated over a week ago

How do I show and hide information in stacked bar charts?

Written by Seth Bridges
Updated over a week ago

Other

Why can't I see the thumbnail image of certain posts?

Written by Jacob Wuest
Updated over a week ago

Popular Topics

Frequently asked questions "popular topics" in your social posts

Written by Seth Bridges
Updated over a week ago

Can I tag posts in private data?

Yes you can! This article shows you what you can do with private post tags.

Written by Seth Bridges
Updated over a week ago

What can I search in Discover?

This article will give you many ideas for how to use Discover to find influencers, advocates, hashtags, and more.

Written by Seth Bridges
Updated over a week ago

How do I invite Read-Only/Client users? (BETA)

This feature is only available to accounts in the Read-Only/Client Access Beta

Written by Seth Bridges
Updated over a week ago

How do you calculate Competitor Average, Landscape Average, and Post Average?

This article covers the math behind these statistics and when it's most appropriate to use each.

Written by Seth Bridges
Updated over a week ago

How should I measure social engagement?

Written by Seth Bridges
Updated over a week ago