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Frequently Asked Questions
Frequently Asked Questions
Here, you'll find a list of answers to some of our most frequently asked questions.
60 articles in this collection
Written by
Seth Bridges
and
Denna Bettini
Why don’t my total presence impressions equal the paid and organic presence impressions?
Facebook's presence impressions can be from any Page content, but paid and organic presence impressions are only from posts and stories.
Written by
Denna Bettini
Updated over a week ago
General
How to Analyze Social Bios?
View the social profiles for your competitors in Custom Dashboards and monitor any changes to their bios with Alerts.
Written by
Denna Bettini
Updated over a week ago
YouTube sunsets public view of Dislikes
YouTube stopped reporting Dislikes as a public metric on Dec. 13, 2021.
Written by
Denna Bettini
Updated over a week ago
Rival IQ Terms and Glossary
A comprehensive list of terms you'll encounter within Rival IQ.
Written by
Seth Bridges
Updated over a week ago
Does Rival IQ work on my phone or tablet?
Written by
Seth Bridges
Updated over a week ago
Pinterest Data Sunsetting in Rival IQ
Pinterest ended their API program that enabled 3rd-parties like Rival IQ to obtain competitive pin data.
Written by
Seth Bridges
Updated over a week ago
Your Account
Why do you have data limits during the trial?
Written by
Seth Bridges
Updated over a week ago
How Do I Cancel My Trial Account?
Your trial access will end after 14 days, and we will not charge you anything unless you've entered your credit card.
Written by
Seth Bridges
Updated over a week ago
How do I change my email?
Written by
Seth Bridges
Updated over a week ago
How do I change my password?
Written by
Seth Bridges
Updated over a week ago
How do I update the credit card on my account?
Written by
Seth Bridges
Updated over a week ago
Where can I find my receipt?
Written by
Seth Bridges
Updated over a week ago
How do I cancel my monthly subscription?
Written by
Seth Bridges
Updated over a week ago
Can I pause my subscription?
It isn't possible to pause your account, but you can certainly resubscribe later if you need to cancel your monthly plan.
Written by
Seth Bridges
Updated over a week ago
How do I delete my profile?
Written by
Seth Bridges
Updated over a week ago
Connecting Your Data
Why can't I see my promoted post metrics?
Troubleshooting Facebook and Instagram paid metrics for boosted posts that are not displaying spend or paid impressions.
Written by
Denna Bettini
Updated over a week ago
How to connect Instagram Insights to Rival IQ
How to create an Instagram Business Profile and view Instagram Insights in Rival IQ
Written by
Seth Bridges
Updated over a week ago
How to connect Twitter Analytics to Rival IQ
Written by
Seth Bridges
Updated over a week ago
Troubleshooting Facebook Pages Not Connected to Rival IQ
Written by
Seth Bridges
Updated over a week ago
Why aren't my Twitter Analytics posts showing up in Rival IQ?
Written by
Seth Bridges
Updated over a week ago
How to view promoted post metrics in Instagram Insights
This article will walk you through connecting your Facebook Ads Account to view paid metrics on promoted Instagram posts
Written by
Seth Bridges
Updated over a week ago
Landscapes and Companies
Can I change the social handles connected to a company?
Written by
Seth Bridges
Updated over a week ago
How do I change a company's name?
Written by
Seth Bridges
Updated over a week ago
How do I remove a company?
Written by
Seth Bridges
Updated over a week ago
How do I add companies or change the focus company of a landscape?
Written by
Seth Bridges
Updated over a week ago
How do I delete, rename, or duplicate my Landscape?
Written by
Seth Bridges
Updated over a week ago
What time zone do you display for posts in Rival IQ?
Written by
Seth Bridges
Updated over a week ago
How do I set a custom date range?
Written by
Seth Bridges
Updated over a week ago
What are Company Swaps?
Your account includes a fixed number of companies you can track. There is also limit on how many companies you can swap.
Written by
Seth Bridges
Updated over a week ago
How can I add a LinkedIn profile to my landscape?
LinkedIn data is available for private analysis only and not competitive analysis.
Written by
Seth Bridges
Updated over a week ago
About Data
Can I see Facebook Page Followers in Rival IQ?
The short answer is: it depends on which Page Experience you're using.
Written by
Seth Bridges
Updated over a week ago
Instagram Story Data Limitations
Written by
Seth Bridges
Updated over a week ago
Competitive Views now available for all Facebook Videos
Newly available Video Views allows you to see how many views your competitors' Facebook Video posts received.
Written by
Denna Bettini
Updated over a week ago
Where can I find reach and impression data?
And, how can I (not) aggregate this data?
Written by
Seth Bridges
Updated over a week ago
What does "Not Enough History" or "Missing Channel Data" Mean?
This article walks through why you're seeing "Data Not Available" or “Missing Channel Data” in a chart.
Written by
Seth Bridges
Updated over a week ago
Why can't I see historical audience data?
Where is my past audience data? Why is it different in the private and public data sections of Rival IQ?
Written by
Seth Bridges
Updated over a week ago
Post Export Limits in Rival IQ
Depending on what format of export you do, the export will contain different amounts of post content.
Written by
Seth Bridges
Updated over a week ago
Is LinkedIn included in a Cross-Channel view?
LinkedIn is only available as private-data channel within Rival IQ. We are not able to show LinkedIn metrics for competitors.
Written by
Seth Bridges
Updated over a week ago
How much Twitter Analytics data can we see in Rival IQ?
Written by
Seth Bridges
Updated over a week ago
How much Instagram Insights data can we see in Rival IQ?
Written by
Seth Bridges
Updated over a week ago
Why aren't all my Instagram posts showing up?
Written by
Seth Bridges
Updated over a week ago
Why aren't my Instagram Stories showing up in Rival IQ?
Written by
Seth Bridges
Updated over a week ago
Why is Instagram engagement total different in Rival IQ?
Written by
Seth Bridges
Updated over a week ago
Does Rival IQ have Facebook or Instagram Reels data?
Instagram Reels data is in Rival IQ. Facebook Reels are not available.
Written by
Seth Bridges
Updated over a week ago
Frequently Asked Instagram Insights Questions
Written by
Seth Bridges
Updated over a week ago
What is an Instagram Business Profile?
Details on Instagram Business Profiles including benefits and how to switch your account.
Written by
Seth Bridges
Updated over a week ago
Instagram Insights Definitions
Written by
Seth Bridges
Updated over a week ago
Can I search for mentions in Instagram Social Posts?
Written by
Seth Bridges
Updated over a week ago
Where can I find Facebook Stories Data?
Facebook Stories in Rival IQ
Written by
Seth Bridges
Updated over a week ago
How can I add a Facebook Group to my landscape?
Facebook Groups metrics are not available in Rival IQ presently.
Written by
Seth Bridges
Updated over a week ago
What is included in engagement metrics?
Engagement totals, engagement rates, and types of engagement in Rival IQ
Written by
Seth Bridges
Updated over a week ago
What's a Breakout Post?
Written by
Seth Bridges
Updated over a week ago
How do I show and hide information in stacked bar charts?
Written by
Seth Bridges
Updated over a week ago
Other
Why can't I see the thumbnail image of certain posts?
Written by
Seth Bridges
Updated over a week ago
Popular Topics
Frequently asked questions "popular topics" in your social posts
Written by
Seth Bridges
Updated over a week ago
Can I tag posts in private data?
Yes you can! This article shows you what you can do with private post tags.
Written by
Seth Bridges
Updated over a week ago
What can I search in Discover?
This article will give you many ideas for how to use Discover to find influencers, advocates, hashtags, and more.
Written by
Seth Bridges
Updated over a week ago
How do I invite Read-Only/Client users? (BETA)
This feature is only available to accounts in the Read-Only/Client Access Beta
Written by
Seth Bridges
Updated over a week ago
How do you calculate Competitor Average, Landscape Average, and Post Average?
This article covers the math behind these statistics and when it's most appropriate to use each.
Written by
Seth Bridges
Updated over a week ago
How should I measure social engagement?
Written by
Seth Bridges
Updated over a week ago