Question
For some posts, Rival IQ displays text instead of a thumbnail image. Why is this?
Answer
This may occur for the following reasons:
The link to the image expired. This is especially relevant for older posts. When this occurs, Rival IQ automatically attempts to reacquire the image. If you continue to experience this issue, contact your Rival IQ rep, start an in-app chat, or email support@rivaliq.com
The media is copyrighted. If an author posts media copyrighted by another social media user, Rival IQ cannot display the media in your account. This occurs because the social media channel removes the thumbnail image from their API and Rival IQ cannot access it.