Frequently Asked Questions
Here, you'll find a list of answers to some of our most frequently asked questions.
What limits does a Rival IQ trial account have?
How do I cancel my trial account?
How do I change my email address?
How do I change my password?
How do I update the credit card on my account?
Where can I find my receipt?
How do I cancel my annual subscription?
How do I cancel my monthly subscription?
Can I pause my subscription?
How do I delete my profile?
Why can't I see my promoted post metrics?
How to connect Instagram Insights to Rival IQ
How to connect Twitter Analytics to Rival IQ
Troubleshooting Facebook Pages Not Connected to Rival IQ
Why aren't my Twitter Analytics posts showing up in Rival IQ?
How to view promoted post metrics in Instagram Insights
How do I correct company names and handles?
How do I remove a company from a landscape?
How do I add companies to a landscape?
How do I duplicate, rename, or delete a landscape?
What time zone does Rival IQ use for publish date/time in posts?
How do I set a custom date range?
What are company swaps?
How do I add a LinkedIn profile to a landscape?
Can I see Facebook Page followers in Rival IQ?
Can I view performance data for Instagram Stories in Rival IQ?
Does Rival IQ collect view metrics for Facebook videos?
Where can I find impression and reach data?
Why does Rival IQ display "Data Not Available" or "--"?
Why can't I see historical audience data?
What are the limits for exporting posts from Rival IQ?
Is LinkedIn included in a Cross-Channel view?
How much Twitter Analytics data can we see in Rival IQ?
How much Instagram Insights data can we see in Rival IQ?
Why aren't all my Instagram posts showing up?
Why aren't my Instagram Stories showing up in Rival IQ?
Why is the Instagram engagement total different in Rival IQ?
Does Rival IQ have Facebook or Instagram Reels data?
What is an Instagram Business Profile?
Can I search for mentions in Instagram Social Posts?
Where can I find Facebook Stories Data?
How can I add a Facebook Group to my landscape?
What is included in engagement metrics?
What's a Breakout Post?
How do I show and hide information in stacked bar charts?
Why can't I see Video Views in LinkedIn?
Why YouTube Subscriber Counts are Rounded
Understanding Video Views
What does "Missing Channel Data" mean?
Why does Rival IQ display a warning triangle?
Can I see competitive Instagram Insights?
Why is Instagram Insights reporting MORE engagements than the Instagram app?
Why is Instagram Insights reporting FEWER engagements than the Instagram app?
Why do Instagram Insights and Social Post numbers not match up?
Why doesn't Rival IQ display a thumbnail image for some posts?
What are "Popular Topics"under Social Posts?
What can I search for in Discover?
How do I invite Read-Only/Client users? (BETA)
How does Rival IQ calculate Competitor Average, Landscape Average, and Post Average?
What are Amplification, Applause, and Conversation?