Rival IQ, a Quid Company

Denna Bettini

Melissa Wrzesniewsky

Stephanie

Here, you'll find a list of answers to some of our most frequently asked questions.

Frequently Asked Questions

View your competitors' social profiles in Custom Dashboards and monitor any changes to their bios with alerts.

How do I analyze social media bios?

Does Rival IQ work on my phone or tablet?

Although you cannot edit companies from pre-curated Industry or Live Benchmark landscapes, you can add companies or duplicate the landscape.

Why can’t I edit a pre-curated Industry or Live Benchmark landscape?

General

What limits does a Rival IQ trial account have?

How do I cancel my trial account?

How do I change my email address?

How do I change my password?

How do I update the credit card on my account?

Where can I find my receipt?

How do I cancel my annual subscription?

How do I cancel my monthly subscription?

It isn't possible to pause your account, but you can cancel a monthly plan and resubscribe at a later time.

Can I pause my subscription?

How do I delete my profile?

Your Account

Troubleshooting Facebook and Instagram paid metrics for boosted posts that are not displaying spend or paid impressions.

Why can't I see my promoted post metrics?

How to create an Instagram Business Profile and view Instagram Insights in Rival IQ

How to connect Instagram Insights to Rival IQ

How to connect Twitter Analytics to Rival IQ

Troubleshooting Facebook Pages Not Connected to Rival IQ

Why aren't my Twitter Analytics posts showing up in Rival IQ?

This article will walk you through connecting your Facebook Ads Account to view paid metrics on promoted Instagram posts

How to view promoted post metrics in Instagram Insights

Learn how to add a YouTube channel with a custom URL as a company social handle.

Adding YouTube with Custom URLs as Social Handles

Connecting Your Data

Learn how to update company names and social handles.

How do I correct company names and handles?

Learn how to remove companies from landscapes.

How do I remove a company from a landscape?

Learn how to add one or more companies to a landscape.

How do I add companies to a landscape?

Learn how to duplicate, rename or delete a landscape.

How do I duplicate, rename, or delete a landscape?

What time zone does Rival IQ use for publish date/time in posts?

Learn how to set a predefined or custom date range for Rival IQ data.

How do I set a custom date range?

Learn about the number of companies you can swap out for new companies.

What are company swaps?

LinkedIn data is available for private analysis only and not competitive analysis.

How do I add a LinkedIn profile to a landscape?

Landscapes and Companies

Can I see Facebook Page followers in Rival IQ?

Can I view performance data for Instagram Stories in Rival IQ?

Newly available Video Views allows you to see how many views your competitors' Facebook Video posts received.

Does Rival IQ collect view metrics for Facebook videos?

And, how can I (not) aggregate this data?

Where can I find impression and reach data?

Find out why Rival IQ displays "Data Not Available" or -- in a chart and how to resolve the issue.

Why does Rival IQ display "Data Not Available" or "--"?

Where is my past audience data? Why is it different in the private and public data sections of Rival IQ?

Why can't I see historical audience data?

Depending on what format of export you do, the export will contain different amounts of post content.

What are the limits for exporting posts from Rival IQ?

LinkedIn is only available as private-data channel within Rival IQ. We are not able to show LinkedIn metrics for competitors.

Is LinkedIn included in a Cross-Channel view?

How much Twitter Analytics data can we see in Rival IQ?

How much Instagram Insights data can we see in Rival IQ?

Why aren't all my Instagram posts showing up?

Why aren't my Instagram Stories showing up in Rival IQ?

Why is the Instagram engagement total different in Rival IQ?

Instagram Reels data is in Rival IQ. Facebook Reels are not available.

Does Rival IQ have Facebook or Instagram Reels data?

Details on Instagram Business Profiles including benefits and how to switch your account.

What is an Instagram Business Profile?

Can I search for mentions in Instagram Social Posts?

Where can I find Facebook Stories Data?

Facebook Groups metrics are not available in Rival IQ presently.

How can I add a Facebook Group to my landscape?

Engagement totals, engagement rates, and types of engagement in Rival IQ

What is included in engagement metrics?

What's a Breakout Post?

How do I show and hide information in stacked bar charts?

LinkedIn Super Admins are the only admin type with the ability to see Video Views and other video related metrics.

Why can't I see Video Views in LinkedIn?

YouTube subscriber counts may be slightly different than what is displayed in the native application.

Why YouTube Subscriber Counts are Rounded

What counts as video views? Why are video views metrics different? What are plays? Are Facebook and Instagram Reels video views included?

Understanding Video Views

Find out why Rival IQ displays "Missing Channel Data" and how to resolve it.

What does "Missing Channel Data" mean?

Find out why Rival IQ displays warning triangles.

Why does Rival IQ display a warning triangle?

Can I see competitive Instagram Insights?

Why is Instagram Insights reporting MORE engagements than the Instagram app?

Why is Instagram Insights reporting FEWER engagements than the Instagram app?

Why do Instagram Insights and Social Post numbers not match up?

Matt Gerrish

About Data

Understand why you may not see a thumbnail image for certain posts.

Why doesn't Rival IQ display a thumbnail image for some posts?

Understand how Rival IQ identifies Popular Topics displayed under Social Posts.

What are "Popular Topics"under Social Posts?

Learn how to use Discover to find influencers, advocates, hashtags, and more.

What can I search for in Discover?

This feature is only available to accounts in the Read-Only/Client Access Beta

How do I invite Read-Only/Client users? (BETA)

Learn the math behind these metrics and when to use them.

How does Rival IQ calculate Competitor Average, Landscape Average, and Post Average?

Lear how to use Amplification, Applause, and Conversation to measure customer interaction with your brand.

What are Amplification, Applause, and Conversation?

Other

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