Question
Why is Instagram Insights reporting FEWER engagements than the Instagram app?
Answer
If this post was promoted, make sure the Facebook Ads Account used to promote this post is correctly connected to Rival IQ. We aren't able to report on paid engagement if we don't have access to your ads data. If you are already connected and this post was recently promoted (less than a day ago) or still being promoted, it may take at least a day for the paid engagement data to come through.
If this post was not promoted and was published over 30 days ago, please contact us if you would like to refresh your data.