How do I connect Instagram Insights to Rival IQ?

Connecting Instagram Insights can be a bit tricky because we need to connect your Instagram and Facebook permissions just right. The rest of this article will walk you through how:

Using your phone, check your account type by clicking your profile picture. At the top of the screen you should see a message about "Tools and resources just for businesses."

Personal Accounts cannot be analyzed because Instagram doesn't share analytics for these account types in their API. If you want to analyze your account in Rival IQ, please switch to an Instagram Business Profile.
​

Using your phone, check that your Facebook page name appears by clicking your profile picture and then Edit Profile. Scroll down to see the Public Business Information and the Page that is connected.

If the Facebook Page name of your company does not appear, please connect it now. If you do not have a Facebook Page for your company, skip to Part 2.

To check:

1. Open Meta Business Suite and select Settings.

2. Under Accounts, select Pages.

3. Select the page to view the list of people assigned to the page.

4. Scroll down the list to find your name and verify you are listed as having full control.

If you don't have access, you'll need to ask someone to add you with full control of the Facebook page.

To check this, open the Business Integration section in Facebook.

1. Use the dropdown next to your notifications to click Settings and Privacy and then select Settings.

2. Use the lefthand navigation to scroll down to the Your activity section to select Business Integrations.

3. Click View and edit to open a modal that displays your connection preferences.

4. Scroll through the list an ensure all permissions are enabled. All permissions must be enabled in order for the API to provide all relevant metrics to your account.

If you are only connecting some of your pages to Rival IQ the permissions will look like the image below:

If you allow Rival IQ to access a new page, you must Reconnect Pages via the Rival IQ app:

1. Go to Connected Accounts.

2. Click Reconnect Pages. A popup lists the pages that have been reconnected.

You must be tracking the Instagram handles as companies in your landscape. If you have multiple landscapes, open the landscape and view the Companies in that landscape.

On the Companies page, hover over the Instagram column to make sure you're tracking the right Instagram handle. Click on the handle name (@YourInstagramName) to open a new tab to that Instagram page.

If you're still having trouble connecting Instagram Insights, use the Support button at the bottom right or email support@rivaliq.com.

1. Open the waffle menu.

2. Under Create, click Page.

3. Fill out the page information.

If you already have a Facebook page, make sure you have Full Control.
​ 

1. Open your Instagram profile on your phone and tap Edit Profile.

2. Scroll down to Public business information and tap Connect or create next to Page.

3. Tap Continue.

4. Tap Login to Facebook.

5. Log in to Facebook, or tap Continue as <name>.

6. Select a page to connect, and tap Connect.

Once your account is an Instagram Business Profile and you have Full Control of the Facebook page, head to Connected Accounts and click Reconnect Pages.

Now, you should be able to see Instagram Insights in Rival IQ. If not, take a look at the troubleshooting steps in Part 1: Troubleshooting Connection Problems.