This article will walk you through:

You can connect more than one Twitter account in Twitter Analytics, but the maximum number of accounts are limited by your plan. Contact our support team to add more Twitter accounts to your plan.
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Make sure you have your Twitter login handy, as you'll need to login to Twitter to authorize Rival IQ to connect with your account as a part of this process.

Rival IQ cannot access your analytics if your account is protected. To undo this setting, uncheck the “Protect your Tweets” box at https://twitter.com/settings/safety.

If you haven’t connected an account yet, click the “Connect to Twitter Analytics” button.

If you have an account connected, click the account switcher in the black bar, then open “Manage Accounts”. From here, click the blue “Connect a Twitter Account” button. 

Log in to the account you’d like to track.

You should see a loading screen for no more than 5 minutes as Rival IQ collects tweets from the last 90 days. If you don’t see this screen, follow the next steps to troubleshoot your connection.

You must be tracking the Twitter handles as companies in your landscape. If you have multiple landscapes, make sure you're looking at the right one.

On the landscape page, hover over the icons in the Twitter column to make sure you're tracking the right Twitter handle.

We’re happy to help! Use the support button or email support@rivaliq.com to reach out to us.