Connecting Your Social Accounts
The Connected Accounts section of Rival IQ allows you to connect with private social media accounts. On plans with private data features, connecting to other social accounts allows you to access deeper metrics for your handles, including ads, reach, and impressions.
What Data You Can Access
Platform | Available Data | Prerequisites |
Facebook Instagram | Facebook Ads and Instagram Insights | You must have the Admin or Analyst role on the Facebook page or Instagram account. |
Same as public Twitter data | We recommend that you do not connect your private Twitter accounts because the amount of history that you can access is more limited than what you can access with public Twitter accounts. Additionally, private Twitter accounts do not provide any additional data than what you get through public Twitter account. | |
LinkedIn Insights | You must have the Admin role on a LinkedIn company page. |
Before You Start
To connect a private account to Rival IQ, you must have login access—a username and password—to the account.
Before you connect, make sure you are logged in to the correct social account in your browser.
If you don’t have access to a social account, but your coworker or client does, you can invite them to your Rival IQ account and have them follow the steps to connect. Their connected data will be added to your Rival IQ account.
For Facebook and Instagram, you can minimize the chance of data loss by asking multiple people with access to a social account to connect to Rival IQ through their own profiles. Facebook and Instagram accounts can be disconnected due to password changes, settings changes, or expired tokens. If your account is disconnected the data during that time period is permanently lost.
To connect to a private account:
1. Click Account at the bottom left of the screen and select Connected Accounts or go to Connected Accounts.
2. Click a Connect To button.
3. Follow the on-screen prompts to connect via social tokens.
4. (Facebook and Instagram only) When connecting to Facebook and Instagram, you'll see a list of permissions on the What is Rival IQ Allowed to Do? dialog. Yes must be selected for each permission to ensure that you can access all available data.
After Rival IQ successfully connect, a Disconnect button appears.
What's Next
You can invite team members to your Rival IQ account to work on all of the shared landscapes in the account, connect to social accounts that they have access to, and subscribe to reports from a subset of landscapes or customize alerts in their inbox. For instructions, see Inviting Team Members to Your Account.