Our team is happy to help answer your questions, give you a tour of the product, and show you the newest features.

Feel free to send us a message at any time. On Mondays - Fridays, we respond as soon as possible during our support hours: 7AM - 5PM PT. On weekends, we'll respond within a few hours.

You can reach us:

By Chat

Whenever you're using Rival IQ, click the blue support bubble, then click "Chat with Us" to ask us a question.

A chat bubble will appear and one of our Customer Success Managers will get in touch with you as soon as possible!


By Email

You can also reach us by email at support@rivaliq.com


   

Meet Our Customer Success Team

We love our Customer Success team and we know you will too!

Cat - catm@rivaliq.com

With experience as a business owner, Cat brings a true sense of understanding to the marketing challenges our customers face. Whether at Digg Fitness or Grand Canyon University, she’s spent much of her career honing her client success skills. If you’re lucky enough to work with her, you’ll see what we mean.

Outside of work, Cat loves hanging with her wife and son, whether it’s hiking, camping, or studying dinosaur encyclopedias!

 

Jacob -
jacobw@rivaliq.com

Jacob joins Rival IQ directly from Austin, Texas, where he honed his customer success skills at Main Street Hub and Yodle. We’re happy Jacob can leverage his experience in social media and SEO to help our customers do more with Rival IQ. A graduate of the University of North Texas, Jacob studied Radio, Television, and Film. Though his days of TV production are on pause, Jacob lends his talents to our webinar and in-house video production.

Jacob is a huge music fan: recorded, shows, band news, etc. and pursues other passions, including hiking, fishing, and working through visiting our National Parks. 

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